We do our best to ensure that all our products meet the highest possible standards. We source authentic, quality gemstones from around the world, and string them on the strongest cord available. Even so, breakage occurs from time to time.
Broken items may be exchanged free of charge, within 90 days of purchase. If your bracelet is over 90 days old, please return the bracelet materials (in a padded mailer only, please) and a $10 fee (checks made payable to MAI or Made As Intended) to cover shipping and handling, and we will send you a replacement.
Please mail items in a padded mailer (to prevent damage to the bracelet materials)* to:
Made As Intended
3423 Spring Road
Oak Brook, IL 60523.
*Please be sure to include proper postage, as envelopes with insufficient postage will be returned to you. Please call customer service at 630-789-3494 or email email@example.com if you need further assistance.
Thank you for being a valued Made As Intended customer! We are grateful for your business.