Made As Intended
Oak Brook, IL 60523
Call us: (630) 789-3494
Frequently Asked Questions
If you can’t find your answer here, please send us a message below.
What are the delivery charges for orders from the Online Shop?
Currently our standard shipping to all US destinations is $4.95. We use the US post office first class mail. Priority 2-day via USPS is $7.90. International standard shipping is $15.00.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards, including Master Card, Visa, Discover, American Express and Paypal In addition you can call us with your order and we will accept checks. Orders placed with a check will be shipped the day the check is received.
How long will delivery take?
Delivery time is usually 3-5 days with 1st class and 2-3 days from purchase when shipped priority. International shipments are 8- 15 days from purchase depending on the country shipped to, customs etc. We ship Monday thru Friday using the USPS. All packages are sent with tracking and we will work with you on any delays to insure you get your purchases in as timely a manner as possible.
What exactly happens after ordering?
When your order is placed you will receive an order confirmation. Currently you do not receive tracking information unless there is an issue with delivery. Please call us at 630.789.3494 if you do not receive you order in 5 days with free standard delivery, or 3 days priority service. Orders ship within one business day. We ship Monday - Friday, Saturdays in November and December and other peak times.
Do I receive an invoice for my order?
All online purchases receive a confirmation and credit card processing statement sent to the purchasers email address. We do not send paper invoices. If you need a copy of an invoice or a paper copy sent with your shipment, please email us at firstname.lastname@example.org Credit card charges will show up on your statement as Made as Intended.
What is your Return Policy?
All products can be returned within 30 days of purchase for any reason. In addition, broken bracelets can be exchanged free of charge within 90 days of purchase. If the bracelet is over 90 days old, please return at least 75% of the bracelet materials and a $10 fee (checks may be made payable to Made As Intended) for shipping and handling. Please mail items in a padded mailer to Made As Intended 3423 Spring Road Oak Brook, IL 60523. Please call customer service at 630-789-3494 or email email@example.com if you need further assistance.