Made As Intended
Oak Brook, IL 60523
Call us: (630) 789-3494
Frequently Asked Questions
If you can’t find your answer here, please send us a message below.
What are your shipping charges for orders?
All orders are shipped via the US postal service (USPS). Currently our standard shipping to all US destinations is $4.95, with Free shipping available on orders over $75. Priority shipping is $7.90. International standard shipping is $15.00.
Which payment methods are accepted?
We accept all major credit cards, including Master Card, Visa, Discover, American Express and Paypal.
How long will delivery take?
We ship Monday through Friday, typically within 24 hours of when your order is placed. Delivery time is usually 3-6 days with First Class and 3-4 days when shipped Priority. International shipments are 8 - 16 days from purchase depending on the country shipped to, customs, etc. All packages are sent with tracking and we will work with you on any delays to ensure you get your purchases in as timely a manner as possible.
What exactly happens after ordering?
When your order is placed you will receive an order confirmation. Currently you do not receive tracking information unless there is an issue with delivery. Please call us at 630.789.3494 if you do not receive you order in 6 days with free standard delivery, or 4 days priority service. Orders ship within one business day. We ship Monday - Friday, Saturdays in November and December and other peak times.
Do I receive an invoice for my order?
All online purchases receive a confirmation and credit card processing statement sent to the purchasers email address. We do not send paper invoices. If you need a copy of an invoice or a paper copy sent with your shipment, please email us at firstname.lastname@example.org Credit card charges will show up on your statement as Made as Intended.
How do I care for my jewelry?
We use sterling silver in most of our jewelry creations. When left out in the elements, sterling can tarnish. To keep bracelets looking shiny, wear them often, and store them in an airtight container or ziploc when not wearing. If your bracelet does tarnish, you can usually rub off the tarnish with your fingers or use a silver cleaning cloth. Gemstone jewelry can be cleaned using warm water and toothpaste suds, gently with your fingers. Jewelry can get wet and be worn in the shower. However, the life of most jewelry will be prolonged when you take it off for showering and sleep. Ultimately, this is a matter of personal preference. Swarovski pearls are crystal pearls that have an enameled coating on them. Over time, the coating on the pearls can rub off. Avoid spraying them with perfume, hairspray, or household cleaners, which may cause a chemical reaction with the coating on the pearls. It is a best practice to put pearl Blessing Bracelets on last when getting ready, and take them off for household chores and projects.
What is your Return Policy?
All products can be returned within 30 days of purchase for any reason. In addition, broken bracelets can be exchanged free of charge within 90 days of purchase. If the bracelet is over 90 days old, please return at least 75% of the bracelet materials and a $10 fee (checks made payable to MAI or Made As Intended) for shipping and handling. Please mail items in a padded mailer to Made As Intended 3423 Spring Road Oak Brook, IL 60523. Please call customer service at 630-789-3494 or email email@example.com if you need further assistance.